This privacy policy explains what information KINKUO ELECTRONICS CO., LTD collects when you use this website, why we collect it, and how it is handled. It applies to this website only.
Privacy policy: information you provide to us
When you submit an enquiry through our contact form, send us an email, or contact us by telephone or messaging application, you may provide your name, company, email address, telephone number, country, and the technical details of your enquiry — including drawings, photographs and part numbers.
We use this information solely to respond to your enquiry, prepare quotations, process orders and provide technical support. We do not sell, rent or trade your information to third parties.
Technical files you send us
Engineering drawings and specifications are treated as confidential customer information. They are used only for the purpose of evaluating, quoting and manufacturing your order, and are not shared with other customers or used for any unrelated purpose. If your project requires a formal non-disclosure agreement, we are happy to sign one before drawings are exchanged.
Information collected automatically
Like most websites, this site may record standard technical information when you visit — such as browser type, device type, approximate location derived from IP address, referring page and pages viewed. This data is used in aggregate to understand how the site is used and to improve it.
Cookies may be used to remember preferences and to measure site performance. You can block or delete cookies through your browser settings; doing so may affect some site functionality but will not prevent you from contacting us.
How long we keep information
Enquiry correspondence is retained for as long as needed to serve you and to meet our record-keeping obligations. Order and quality records — including test reports and traceability documentation — are retained for the periods required by applicable regulations and by our ISO 9001:2015 quality management system.
How your information is protected
Access to customer information is limited to the staff who need it to respond to your enquiry or fulfil your order. Technical files and order documentation are stored on access-controlled systems. We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration or disclosure.
Sharing with third parties
We do not disclose your information to third parties except where it is necessary to complete your order — for example, providing a delivery address and contact details to a freight forwarder or courier so your shipment can be delivered. In those cases only the information required for delivery is shared.
We may disclose information where required to do so by law or in response to a valid legal request.
Your rights
You may request access to the personal information we hold about you, ask for it to be corrected if it is inaccurate, or ask us to delete it where we are not required to retain it. To make a request, contact us at King@KinKuo.com. We will respond within a reasonable period.
Third-party services
This website may use third-party services such as analytics providers and content delivery networks. These services operate under their own privacy policies, and we encourage you to review them if you have concerns about how they handle data.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in applicable law. The current version is always published on this page.
Contact
Questions about this policy, or about how your information is handled, can be sent to King@KinKuo.com or posted to KINKUO ELECTRONICS CO., LTD, T2/3F, Country Garden, No.16, Station Road, Nancheng District, Dongguan City 523080, China.
Related information
For details on how we handle engineering drawings and technical files, see our terms of service. For product and quality documentation, see quality control, or browse the product range. General data protection guidance is published by the European Data Protection Board.